Privacy policy

1. What we collect

Account: your e-mail, your name as on your ID, the language of your messages.

Booking: hotel, dates, guests, the guest's name and WhatsApp number.

Payment: the transfer number and the receipt photo. We collect no card numbers.

What you write: your reviews and the hotels you save as favourites.

Usage: events such as a search or opening a hotel page, with a random id on your browser or device that is not linked to your account. We delete them after 180 days.

In the app: the device type, its system and the app version, and the notification token if you allow notifications.

For hotel owners and their teams: the property’s details, documents and photos, where the photos were taken (to check the hotel’s location), the receiving account, and the team members’ names and roles. The guest app does not ask for your location or the camera.

2. Why we use it

To carry out your booking, check your transfer, send the booking to the hotel, and refund you when due.

To message you about your booking by e-mail or WhatsApp: payment instructions, confirmation, reminders, the review request.

For safety and fraud prevention, and to improve the site and app from aggregated numbers.

3. Who sees your data

The hotel you booked: the guest's name, number of guests, booking code and dates; the guest's number on the arrival day only.

Only the Fnadeq staff who need it for their work (checking transfers, support, finance).

Service providers we work with (hosting, e-mail, messaging, notifications), only as far as the service needs.

SMARTLOOP, which developed the website and the app, runs them technically and publishes the app in the stores on our behalf: it processes data on our instructions and only to serve Fnadeq.

We do not sell your data or send you marketing without your consent.

4. Where and how long

Your data is stored on cloud providers' servers, which may be outside Yemen.

We keep booking and money records as long as accounting and the law require, and delete usage events after 180 days.

5. Your rights

See your data and correct your name and message language in «My account».

Delete your account yourself under «My account» in the app or on the website («Delete my account»), or ask support: we delete your name, number, e-mail and favourites, and keep the bookings and money records without your name, as the law requires. An account cannot be deleted while a booking is running or an amount is unsettled.

Ask for a copy of your data or about it by e-mail or WhatsApp support.

6. What your browser keeps

Our site keeps your sign-in session, your favourites list and the random usage id in your browser. We place no third-party advertising cookies.

Clearing your browser data signs you out and loses device favourites not saved in your account.

7. Contact

For any privacy question, write to support@fnadeq.com or our WhatsApp support.